Listening as you do - from the heart is part of the healing process for others (as well as yourself). Listening from the heart without having to do anything else is validating the person, their experience and their reality.

How often does that happen in regular life?

Healing is a group experience. The person asking for help, you and you as a channel, your connection to the divine, the person's connection to the divine and your combined connection to the divine are the members of the group. The person asking for help may also be asking to be shown the way. Aren't you showing the way to the by example?

You are so inspiring!